Avaya 9640
Avaya ACE SMB Silver
847-440-8660
G450
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Avaya Communication Products:
 Avaya Partner ACS System
 Avaya Partner Small Office Edition (SOE)
 Avaya Quick-Edition
 Avaya IP Office Small Office Edition (SOHO)
 Avaya Merlin Magix
 Avaya IP Office
 Avaya Communication Manager S8300
 Avaya Communication Manager
 Avaya Media Servers
 Avaya Media Gateways
 Avaya S8400 (formerly known as S8100)
 Avaya S8500 (also Avaya S8510)
 Avaya S8700 (Avaya S8710, S8720, S8730)
 Avaya IG550 Integrated Gateway
 Avaya G250 Media Gateway (G150 Gateway)
 Avaya G350 Media Gateway
 Avaya G700 Media Gateway
 Avaya G450 Media Gateway
 Avaya G650 Media Gateway
 Avaya G860 High-Density Trunk Gateway
 Other Avaya Communication Products
 Avaya Voicemail Solutions
 Avaya Telephone and Deskphones Devices
Unified Communication
Voicemail to Email and Email Integration
Speech Access
Home Worker Solutions
Remote Office Solutions
Text to Speech
Call Recording
Conference Bridges
IVR (Interactive Voice Response) & eIVR
CRM Integration
VPN Options:  Connect remote workers!
 Web Collaboration
Converged Communication Systems is a premier Avaya partner sales, services, support, and maintenance provider for business telephone systems and data networking products. We specialize in Avaya Communication products, however work with many other phone system and data product manufacturers to provide a complete solution based around your business needs. For more information call our centrally located Avaya Chicago based support center at (847)440-8660.  Also, visit our headquarter website for more information at http://www.convergedsystems.com/.
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9640
Partner
G450
IPOffice400
IG550
IPDECT
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Chicago Headquarter CCS Avaya Support Group
Nationwide Sales and Support: (847)440-8660
Email us at support@convergedsystems.com
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Partner 18D
Avaya IVR
Avaya and third party Interactive Voice Response systems are available through the CCS sales and support design center 847-440-8660.

Avaya's Conversant was the foundation that kept early users of IVR platforms alive.  Now, IVR technology has come down in price and is now available and very economical for all size customers.

IP Office IVR License
Once you purchase Avaya IP Office phone system and voicemail pro application, you have the ability to add licenses for basic IVR actions like text to speech as well as database dips to ODBC databases.  Some of the basic uses include reading customers back account status from a Microsoft Access database and if the balance is negative customers can be transferred to the next available rep.

Objectworld IVR License
If you elect to purchase Obecjtworlds robust unified voicemail solution you have the ability to add IVR intregration from this product - no separate server is needed.

Computer Instruments Server
This solution allows for a number of different applications including Power dialer application, data dips into database, and unified communication.  While your inbound agents are waiting for calls, why not have your IVR server perform an outbound call campaign and present agents that are not busy with calls.

Other IVR Solutions
There are a number of other solutions on the market today.  Contact us at 847-440-8660 for more information.


Other Keywords
Avaya Unified
Avaya UC
Avaya UM
Avaya Messaging Integrator
Avaya Communication
Voicemail interaction
Email speech
Text to speech
Update
Callback
Dial from Outlook
Modular Messaging
Unified Messaging
Unified Communications
Objectworld