Converged Communication Systems

877-599-9997

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Avaya Communication Products:

IP Telephony


Unified Communication


Other Keywords

  • IP Office Techs
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  • VoIP Techs
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  • CCNA, CCIE, CCVP, ACE, ACS, ACA, MSCE
  • Definity Techs
  • Avaya programmers
  • Avaya installers
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  • Telephony specialists
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Avaya IVR

Avaya and third party Interactive Voice Response systems are available through the CCS sales and support design center 877-599-9997.

Avaya's Conversant was the foundation that kept early users of IVR platforms alive. Now, IVR technology has come down in price and is now available and very economical for all size customers.

IP Office IVR License
Once you purchase Avaya IP Office phone system and voicemail pro application, you have the ability to add licenses for basic IVR actions like text to speech as well as database dips to ODBC databases. Some of the basic uses include reading customers back account status from a Microsoft Access database and if the balance is negative customers can be transferred to the next available rep.

Objectworld IVR License
If you elect to purchase Obecjtworlds robust unified voicemail solution you have the ability to add IVR intregration from this product - no separate server is needed.

Computer Instruments Server
This solution allows for a number of different applications including Power dialer application, data dips into database, and unified communication. While your inbound agents are waiting for calls, why not have your IVR server perform an outbound call campaign and present agents that are not busy with calls.

Other IVR Solutions
There are a number of other solutions on the market today. Contact us at 877-599-9997 for more information.